Refund policy

Last updated 7 November 2026

Sift is free to use. The only thing you can pay for is an Ask Sift pack — a one-time purchase of AI question credits.

When you can get a refund

• Unused pack: if you haven't used any credits from a pack, you can ask for a full refund within 14 days of buying it.
• Charged but not credited: if your payment went through but credits didn't appear within 24 hours, we'll add them or refund you in full.
• Charged twice: we'll refund the duplicate payment.

When refunds aren't available

Once you've used credits from a pack, that pack isn't refundable, because each answer has already cost us real AI usage. Credits don't expire, so you don't lose what you've paid for.

How to ask

Email admin@builderos.live from your account email with your payment reference (shown in Settings). Approved refunds go back through Paystack to your original payment method, usually within 5–10 working days.

Builder Operating System Limited